Virgin Media O2 trials new approach to boosting mobile coverage

Virgin Media O2 has successfully trialled a new approach to boosting mobile services by leveraging its existing fixed network infrastructure along with new smart poles. This innovative solution could help boost mobile coverage across local areas in the UK.

The trial, conducted in collaboration with shareholder Liberty Global, involved installing compact smart poles adjacent to Virgin Media's fibre network cabinets. These poles, significantly smaller than traditional mobile phone...

18 March 2024 | 5G

RootMetrics: Three overtakes EE for best UK 5G network 

RootMetrics has unveiled its latest UK mobile report based on over 600,000 tests conducted in the second half of 2023.

The results cover the entire spectrum of user experiences, spanning the UK, individual nations, and 16 prominent metropolitan markets. Here's a breakdown of how the key players—EE, Three, Virgin Media O2, and Vodafone—performed during this extensive testing period.

EE maintains overall dominance

For the 21st consecutive time, EE clinched the...

29 January 2024 | 5G

EE issue causes problems for customers of all UK networks

Customers of all the UK's mobile networks found themselves grappling with connectivity problems after a technical issue hit EE.

Reports of the problems first surfaced around midday yesterday via customers of the UK’s second-largest mobile operator, Vodafone. The issues were shown through Downdetector, a platform used to track service problems and outages.

Vodafone assured the public that its network was functioning correctly. However, the hiccup lay in the inability of...

5 September 2023 | Networks

VMO2 selling its towers biz stake could net it over £1B

Virgin Media O2 (VMO2) has begun the process of offloading at least 50 percent of its stake in Cornerstone, the UK’s largest telecoms towers company.

The sale of its entire stake could raise more than £1.5 billion if successful, with the total value of Cornerstone estimated to be around £3 billion.

The sale has been sent to potential bidders and VMO2 has appointed Goldman Sachs and JPMorgan to oversee the process. If the stake sale goes ahead, VMO2 will use the cash...

21 April 2023 | Networks

Half of Brits think European roaming fees are ‘unfair’

Half of Brits think it’s unfair they have to pay additional charges for using their mobile devices while travelling elsewhere in Europe.

That was the key finding from a survey conducted by Virgin Media O2. As it’s keen to point out, it was the only UK operator not to reintroduce EU roaming fees post-Brexit.

Gareth Turpin, Chief Commercial Officer at Virgin Media O2, said:

“We know that many people will be cost-conscious when going on holiday this year,...

6 February 2023 | Networks

Brits are unaware that 3G switch-offs begin next month

Research from Uswitch has found that most Brits are unaware that 3G networks will begin to be switched off from next month.

Just over half (51%) of surveyed Brits were unaware of the impending switch-off. Over 55s were the most unaware (61%) of the switch-off. In the 18-34 age range, that dropped to just 40 percent.

Ernest Doku, Mobiles Expert at Uswitch, says:

“It is clear that millions of mobile phone users aren’t aware that 3G is being phased out, or...

25 January 2023 | Networks

First operator goes live on ‘pioneering’ mobile infrastructure

The first operator has gone live on “pioneering” mobile infrastructure that will host multiple telcos.

EE has joined a connectivity pilot led by Freshwave that will deliver enhanced 4G and 5G coverage to users along Queen Victoria Street in London.

James Hope, Director of Mobile Radio Access Networks at EE, said:

“High capacity, super-fast connectivity is essential for consumers and businesses today, with demand for data and low-latency networks...

20 December 2022 | 5G

RootMetrics names EE the best UK network for ninth year

Mobile network performance measurement firm RootMetrics has named EE the UK’s leader for the ninth year running.

Overall, EE came out on top for all UK-wide RootScore categories ('Reliability', 'Accessibility', 'Speed', 'Data', 'Call', and 'Text').

Marc Allera, CEO of the consumer division at EE-owner BT, said:

“We are proud to be named the UK's best network for the ninth year running. Reliability is of huge importance to our customers, and we pride...

27 July 2022 | 5G

Virgin Media O2 increases data-free services list to help with the cost-of-living crisis

Virgin Media O2 has boosted its list of services that customers can access for free as part of its efforts to support people during the cost-of-living crisis.

Virgin Media O2 customers will now be able to access the National Debtline, Business Debtline, Turn2us, Debt Advice Foundation, and National Energy Action without using any of their mobile data.

National Energy Action Chief Executive Adam Scorer says: “The energy crisis is already making life difficult for...

21 July 2022 | Operators

RootMetrics: EE maintains UK mobile network performance lead

The latest UK Mobile Performance Review from RootMetrics finds that EE remains the operator to beat.

EE earned the top spot across all seven of RootMetrics’ performance categories: Overall Performance, Reliability, Accessibility, Speed, Data, Call, and Text. The operator took home 109 of 112 RootScore Awards in major metropolitan areas.

Patrick Linder, Sr. Director of Marketing and Communications at RootMetrics, said:

“As the UK’s hunger for data...

19 January 2022 | 5G