Uswitch: Ofcom’s missed ‘One Touch Switch’ deadline costs Brits £1.85B

Uswitch claims that Ofcom’s failure to enforce its ‘One Touch Switch’ deadline will cost 11 million broadband customers in the UK a total of £1.85 billion per year in overpayments.

The research was released on the same day that Ofcom's One Touch Switch, a new broadband standard designed to make switching providers easier, was due to come into effect. Earlier this month, Telecoms reported that the deadline was likely to be missed.

Ernest Doku, Telecoms Expert at...

3 April 2023 | Broadband

Ofcom’s easy broadband switching process set for delay

A deadline for broadband providers to implement Ofcom’s new easy switching process is likely to be missed.

The ‘One Touch Switch’ process intends to make it easier for customers to switch their broadband provider.

Research from Uswitch found that over a third (36%) of broadband customers have never switched their provider. Many households could be missing out on savings which could help ease cost-of-living pressures.

“As broadband customers across the...

24 March 2023 | Broadband

Ofcom announces ‘One Touch Switch’ to simplify changing broadband providers

Ofcom has announced a new “One Touch Switch” initiative to simplify the broadband switching process for consumers.

Telecom providers are among the most notorious businesses for bumping out-of-contract prices for consumers. They are especially predatory on older customers who are less likely to seek better deals.

Here’s just one example of a current package that over doubles in price:

Legislation introduced on 15 February 2020 mandates that broadband,...

28 September 2021 | Broadband