How to automate global customer support

Most businesses rely on customer support to keep operations running smoothly. But, providing quality support can be time-consuming and expensive, especially when you have customers located around the world. Luckily, there are ways to automate and globalize your customer support operation, saving you both time and money. 

In this blog post, we'll explore how to do just that using automation tools and technology.

Understanding customer support automation

As the name...

5 January 2023 | Telecoms

Cisco and DISH establish ‘multi-layered’ agreement to accelerate 5G services deployment

Cisco and DISH Wireless have established a “multi-layered” agreement to accelerate the deployment of 5G services across the US.

The partners will build what they’re calling the first “smart” 5G network in the US.

In practice, DISH will be able to provide slices of its open network to meet the specific needs of various industry verticals. Cisco will help DISH with delivering a network that will predict, self-heal, and self-optimise with closed-loop automation...

17 November 2021 | 5G